Learning Outcomes

  • Avoid common mistakes and pitfalls made by people when it comes to managing their own emotions
  • Learn about the origins of emotions, and how they may show up in the way people act, communicate
  • Build your ability to acknowledge, understand and control own emotions so that you do not engage in self-sabotaging behaviours that can be career suicide and affect the work-team
  • Overcome personal beliefs that might be holding you back from becoming a more influential and engaging communicator
  • Read vital cues of people’s emotions, so that you can deal more confidently and professionally with emotions in themselves and others
  • Learn powerful techniques to master your emotions so that you can connect emotionally with your co-workers, customers and other stakeholders
  • Enhance your conflict management and communication skills so that you can clear these important road blocks to performance and success in the workplace
  • Build meaningful professional and personal relationships that will benefit you in your work and personal life

Program Outline


What is emotional intelligence

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Communication Skills

  • Reading body language signals
  • Open-hearted listening – listening not just for understanding content, but also for underlying emotions and motivations
  • Listening to what’s not being said
  • Communicating with flexibility and authenticity
  • Mirror, matching and leading in your communications so that you are able to empathize, match, and change the way you make people feel

Manage your Emotions

  • The relationship between emotions, thought and behavior
  • The impact of not managing and processing ‘negative’ emotions
  • Techniques to manage your emotions in challenging situations

Recognize Emotions in Others

  • The universality of emotional expression
  • Learn tools to enhance your ability to recognize and appropriately respond to others' emotions
  • Perceiving emotions accurately in others to build empathy

Relate to Others

  • Applying EQ in the workplace
  • The role of empathy and trust in relationships
  • Increase your ability to create effective working relationships with others
  • Find out how to deal with conflict
  • Tools to lead, motivate others and create a high performing team

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